PRIVACY POLICY & PATIENT INFORMATION

3. Consultation, assessment & consent

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Some treatments require a consultation, medical assessment or prescription before treatment can be provided.
Your suitability will be assessed on an individual basis.
Before treatment, you will receive appropriate clinical information and consent documentation relevant to the treatment being considered. Reading information on this website does not constitute informed consent.
Treatment recommendations are individual. Aesthetic treatment outcomes vary between patients and cannot be
guaranteed.

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4. Patient safety & clinical information

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Your safety is our priority. Please tell us about relevant medical history, allergies, medication, previous treatments and any other information that may affect treatment suitability.
If you have an urgent concern following treatment, please use the treatment-specific aftercare information provided to you and contact the clinic as appropriate. If you believe you are experiencing a medical emergency, seek appropriate urgent medical assistance rather than waiting for a response from the clinic.
We may refuse or postpone treatment where there is a clinical contraindication, insufficient information to assess suitability, concern about patient safety, failure to follow pre-treatment requirements, inappropriate expectations, or another reasonable clinical or safety concern.

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5. Laser hair removal patient information

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Kimberley Medical Aesthetics provides laser hair removal using the SMART Diode Triple Wavelength Laser. The system combines three laser wavelengths to target hair follicles at different depths and is designed to provide effective treatment while helping to maximise patient comfort.
Before treatment, every patient receives a comprehensive consultation and patch test. This allows us to assess suitability, discuss medical history and realistic expectations, answer questions and determine appropriate treatment settings.

Before your treatment
Attend with clean skin free from creams, oils, deodorant, perfume, makeup and fake tan. Shave the treatment area 12–24 hours before your appointment; avoid shaving immediately beforehand.
Do not wax, pluck, thread or use depilatory creams for at least four weeks before treatment. Avoid excessive sun exposure and sunbeds for at least two weeks before treatment. Do not use self-tanning products for two weeks before your appointment. Tell your practitioner if you are pregnant or breastfeeding, have started a new medication, have recently taken
antibiotics, have recently undergone aesthetic treatment, or have developed a skin infection, cold sore or rash. Use broad-spectrum SPF 30–50 every day throughout your treatment course.

During treatment
Protective eyewear must be worn by everyone in the treatment room.
The laser incorporates an advanced cooling system to improve comfort.
Most patients describe the sensation as a warm flick or the snap of a small elastic band. Mild redness and slight swelling around the follicles immediately after treatment are normal expected responses. After your treatment Mild redness and swelling around treated follicles may occur for up to 48 hours. Use a cool compress if required. For 24–48 hours avoid hot baths, saunas, steam rooms, hot tubs, vigorous exercise, swimming and massage over the treated area. Avoid deodorants, perfumes or fragranced skincare products on treated areas for 24 hours. Shaving may continue if required, but do not wax, pluck or thread between sessions. Avoid direct sun exposure and apply SPF 50 daily. Avoid exfoliating products containing glycolic acid, salicylic acid, retinol or prescription vitamin A products for 5–7
days following treatment.

Expected results
Laser hair removal provides long-term hair reduction, but results vary between individuals. Hair grows in different stages and only hairs in the active growth phase respond effectively. Most patients require a course of 6–8 treatments for optimal results, although additional sessions may be needed depending on the area and individual response.
Hormonal conditions and hormonal changes may influence treatment outcomes. Periodic maintenance treatments may be recommended.

Possible side effects
Common: redness, swelling around hair follicles, warmth and mild itching, usually settling within a few hours to 48 hours. Less common: blistering, burns, temporary changes in skin pigmentation and bruising. Rare: infection and scarring. Contact the clinic promptly if you experience severe or increasing pain, extensive blistering, signs of infection such as increasing redness, swelling, pus or fever, symptoms that worsen rather than improve after 48 hours, or any concern about your healing or recovery.

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Laser hair removal FAQs

Is laser hair removal permanent?

 

It provides long-term hair reduction. Some regrowth may occur over time
because of hormonal influences or natural biological changes, and maintenance treatments may be required.

Can all skin types be treated?

 

The SMART Diode Triple Wavelength Laser is suitable for a wide range of skin types when appropriate settings are selected by the practitioner.

Why do I need a patch test?

 

A patch test helps assess your skin's response, confirm appropriate settings and support safe treatment.

Can I shave between treatments?

 

Yes. Shaving is encouraged if required. Waxing, plucking and threading
should be avoided because the follicle needs to remain present.

Can I exercise after treatment?

 

Avoid vigorous exercise for 24–48 hours to reduce irritation and overheating of treated skin.

Why must I avoid the sun?

 

Sun exposure before or after treatment increases the risk of skin irritation, burns and pigmentation changes. Daily SPF protection is essential throughout the treatment course.

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6. Privacy policy

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Kimberley Medical Aesthetics is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you visit
our website, contact us, book an appointment or use our services.
Data controller: Kimberley Medical Aesthetics is the data controller for the personal information we collect and use, unless we tell you otherwise.

Contact:

Kimberley Medical Aesthetics Clinic,

High Street,

Rhuddlan,

Denbighshire,

LL18 2TY

Telephone: 07496645891

Email: info@kimberleymedicalaesthetics.com

Information we may collect - 

Your name, contact details and communication preferences.
Appointment and booking information. Information you provide when making an enquiry or completing forms. Information relating to your health, medical history, allergies, medication, previous treatments and treatment suitability where necessary to provide safe clinical care.
Treatment records, consultation information and relevant clinical photographs where applicable.

Payment and transaction information. Payment card details are normally processed by the payment provider rather than being stored directly by us.
Information you provide when contacting us by telephone, email, social media or other communication channels. Technical information about your use of our website, including information collected through cookies and similar technologies.

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How we use your information -

To respond to enquiries and communicate with you.
To manage appointments, bookings and cancellations.
To assess treatment suitability and provide safe, appropriate clinical care.
To maintain accurate clinical and treatment records.
To process payments and administer purchases, memberships or other services.
To send service-related communications, including appointment confirmations, reminders and important treatment information.
Where appropriate consent has been provided, to send marketing communications about relevant services, offers or clinic updates.
To manage complaints, incidents, safeguarding and clinical governance.
To comply with legal, regulatory and professional obligations.
To maintain and improve our website, services and patient experience.

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7. Health and special category information

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Some information we collect is special category personal data under UK data protection law, including information relating to your health. We only collect and use this information where it is necessary and lawful to do so, including for the provision and management of healthcare and treatment, and in accordance with applicable data protection requirements.
Depending on the circumstances, we may rely on one or more lawful bases under applicable data protection law, including performance of a contract, compliance with a legal obligation, legitimate interests, consent and the
specific conditions that apply to processing health and other special category data.

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8. Sharing and protecting your information

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We may share information where necessary with trusted third-party service providers who support our clinic operations, such as booking and patient management systems, payment providers, IT and website providers, professional advisers and insurers, and with other organisations where there is a lawful reason to do so.
We may also disclose information where required by law, a regulator or another competent authority. We do not sell your personal information.
We retain personal information only for as long as necessary for the purpose for which it was collected, taking account of our legal, regulatory, clinical, insurance and professional obligations. Clinical records may need to be retained for longer than ordinary website enquiry information. Specific retention periods are set out in our internal data retention arrangements and are reviewed periodically.
We take reasonable and appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No method of transmission or storage can be guaranteed to be completely secure.

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9. Your data protection rights

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Subject to applicable legal conditions and exemptions, you may have rights including the right to request access to your personal information, correction of inaccurate information, restriction or objection to certain processing, erasure in certain circumstances, data portability where applicable, and withdrawal of consent where processing relies on consent.
To exercise your rights or ask a privacy question, contact us using the details in this document.
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

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10. Complaints and feedback

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We hope that all patients have a positive experience at our service. If you feel that your expectations were not met or the service provided was not satisfactory, you have the right to give feedback or make a complaint. We aim to learn from feedback and complaints to improve our service and will try our best, where possible, to resolve the problem.
A complaint is feedback from someone using our service, or trying to access our service, where they are unhappy about the service we provided or tried to provide.
Patients who have received or are trying to receive a service can complain directly to us. In some cases, a family member or representative may complain, but where we are not dealing with the patient directly, the representative should obtain the patient's consent to approach us.
Patients can complain about the service they have received or treatment by a member of staff. Our Complaints Policy does not accept complaints about previously investigated complaints or matters that have resulted in legal proceedings; where legal proceedings are involved, we will notify our insurance company and follow their instructions.
Complaints can be made within six months of the event being complained about.

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11. What happens after a complaint

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You can make a complaint to any member of staff or directly to the manager. We would ideally prefer to speak with you directly so that we can try to resolve the issue quickly. Complaints can also be made in writing using the clinic contact details below.
To investigate a complaint, we may need your name, contact details, details of the event and the date the event happened.
If a staff member can resolve the issue quickly, it may be dealt with at the time and an apology issued where appropriate. If it cannot be dealt with immediately, it will be passed to the manager to investigate or resolve.
Timescales: We aim to acknowledge complaints within 5 working days and provide a response within 20 working days. If we require more time to investigate, we will let you know.
The written outcome will include, where appropriate, details of the investigation process, who was spoken to or documents reviewed, the outcome of the investigation and any learning identified.
Complaints are recorded and reviewed by the manager so that recurring issues can be identified and measures introduced to improve our service.

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12. Website and booking information

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These principles apply to use of the Kimberley Medical Aesthetics website and bookings made through our website or booking platform.
Some treatments require consultation, medical assessment or prescription before treatment can be provided.
A booking does not guarantee that treatment will be clinically appropriate or proceed.
Patients must provide accurate and complete information relevant to health and treatment suitability.
Please arrive on time. Late arrival may mean that treatment needs to be shortened, rescheduled or cancelled where appropriate.
Cancellation charges, deposits or other booking conditions may apply and are communicated at the time of booking.
Prices may change; the applicable price will be confirmed at booking or consultation.
Membership, package, promotional and gift voucher terms may include additional conditions provided at the point of purchase or booking.
Website information is general information and should not be relied upon as a substitute for professional medical advice.
We may refuse or postpone treatment where there is a clinical contraindication, insufficient information to assess suitability, concern about patient safety, failure to follow pre-treatment requirements, inappropriate expectations or another reasonable clinical or safety concern.

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13. Accessibility

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We are committed to making our website as accessible and easy to use as reasonably possible. We aim to use clear page structure, readable content, appropriate colour contrast, alternative text for meaningful images,
accessible links and forms, and compatibility with commonly used assistive technologies where reasonably practicable.
Some content or functionality may be provided through third-party services, such as booking systems, embedded content or external platforms, and we may not control all aspects of their accessibility.
If you have difficulty accessing information on our website, please contact us. We will make reasonable efforts to provide the information you need in an alternative format or assist you with accessing our services. If you have
accessibility requirements relating to visiting the clinic, please contact us before your appointment so that we can discuss your needs and any reasonable adjustments or practical support that may be available.

 

14. Medical information disclaimer

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The information provided on the Kimberley Medical Aesthetics website is intended for general information and educational purposes only. It is not a substitute for an individual consultation, medical assessment or personalised clinical advice.
Every patient is different. Treatment suitability, risks, benefits, expected outcomes and aftercare requirements will be assessed individually. Information on this website should not be interpreted as a recommendation that a particular treatment is suitable for you.
If you have concerns about your health, medication, an existing medical condition or whether a treatment is appropriate for you, seek advice from an appropriately qualified healthcare professional.
Aesthetic treatment results vary between individuals and cannot be guaranteed. Factors including anatomy, skin condition, age, lifestyle, previous treatment and individual response can affect outcomes.
The website and online contact channels are not intended for emergency medical communication. If you believe you are experiencing a medical emergency, seek appropriate urgent medical assistance.
Reading information on this website does not constitute informed consent to treatment. Before treatment, you will be given appropriate clinical information and consent documentation relevant to the treatment being considered.

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